Processing takes 1 to 2 business days (and orders placed after 3pm GMT+8 are processed the next business day). We ship all international orders via DHL express service so you will receive your order within 3-8 business days.
No, duties and taxes are not included in your order total. This means you will have to pay these fees separately when your order arrives. Duties and taxes are calculated based on the items ordered, your shipment destination and the value of your purchase. Duties and taxes are nonrefundable.
This charge is determined by your local customs authority.
You can also choose to send your stuff back to us using your preferred courier service. You will be responsible for any return shipping fees. Any duties and taxes paid are nonrefundable.
Please send your return to: ARANAZ DE LUJO INC. 25 Intercon St, Pleasant Village Alabang Muntinlupa City, 1772 Metro Manila Philippines. Given that the items are in the same condition as they were received and are returned with 15 working days, we will gladly give a full refund in the form of store credit. No refunds in monetary form will be given.
All ARANÁZ pieces are made with natural, high quality and handmade materials from the Philippines. Each piece is handcrafted locally and may take weeks to be completed. Our items highlight the workmanship involved in embroidery, wood carving and metal sculpting. The materials we use in our collections are completely natural. Therefore, these may feature a variety of characteristics that are intrinsic to the material. Thus, we cannot promise absolute perfection and items free from flaws. None of our items are completely identical as these may vary in size, shape and color. We like to think that this adds to the authenticity and character of each bag.Over time the materials may fray, darken and get dirty due to wear and exposure to the sun. We recommend to handles your ARANÁZ piece with care, avoid water and keep them stored in the provided pouch and box. Pieces with brass elements may be polished regularly with brass polish.