Help Center

After you complete the checkout process, a receipt will appear on your screen detailing

your final order including shipping charges, your billing address, and the items that are being

sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via e-mail that we have received your order. (Please be

sure to enter your e-mail address correctly on the order form so that we can be sure to deliver

your confirmation to you.)

If the item has not yet been packed and shipped, you may send us an email at shopintl@aranaz.ph

All prices listed are in US Dollars (USD)

We ship worldwide via DHL Express

All our shipping is done through DHL. 

We offer a flat rate for the following countries: 

• Asia & Australia - $25
• Europe - $45
• US - $45
• Rest of the world - $60

Processing takes 1 to 2 business days (and orders placed after 3pm GMT+8 are processed the next business day). We ship all international orders via DHL express service so you will receive your order within 3-8 business days.

Sorry, we can’t ship to P.O. boxes yet. If you entered a P.O. box as your delivery address we will reach out to get an alternative address which may delay your delivery.

No, duties and taxes are no included in your ordal total. This means you will have to pay these fees separately when your order arrives. Duties and taxes are calculated based on the items ordered, your shipment destination and the value of your purchase. Duties and taxes are nonrefundable. This charge is determined by your local customs authority.

We only accept credit card payments via PayPal.

No, we don't accept bank deposit, COD and cheque payments.

You can also choose to send your stuff back to us using your preferred courier service. You will be responsible for any return shipping fees. Any duties and taxes paid are nonrefundable. Please send your return to: ARANAZ DE LUJO INC. 344 Robinsons Circle Brgy. Oranbo, Pasig Metro Manila Given that the items are in the same condition as they were received and are returned with 15 working days, we will gladly give a full refund in the form of store credit. No refunds in monetary form will be given.

*All SALE items are considered FINAL. 

ARANAZ DE LUJO INC. 25 Intercon St, Pleasant Village Muntinlupa Philippines

We will refund your item in a form of store credit.

All ARANÁZ pieces are made with natural, high quality and handmade materials from the Philippines. Each piece is handcrafted locally and may take weeks to be completed. Our items highlight the workmanship involved in embroidery, wood carving and metal sculpting. The materials we use in our collections are completely natural. Therefore, these may feature a variety of characteristics that are intrinsic to the material. Thus, we cannot promise absolute perfection and items free from flaws. None of our items are completely identical as these may vary in size, shape and color. We like to think that this adds to the authenticity and character of each bag.Over time the materials may fray, darken and get dirty due to wear and exposure to the sun. We recommend to handles your ARANÁZ piece with care, avoid water and keep them stored in the provided pouch and box. Pieces with brass elements may be polished regularly with brass polish.

Please email us directly: rosanna@aranaz.ph